Frequently Ask Questions (FAQ)

1.What is Smart Game Hero Portal? (Smart Game Hero)

• Smart Game Hero is a subscription based game portal that offers on-going game tournament(s)/contest(s) and unlimited free android game downloads to Smart subscribers. The subscription fee for Smart Game Hero is at USD0.10/day. Smart Game Hero hosts games tournament(s) and is open to all Smart subscribers for participation. All game tournament(s) provides exciting prizes and the prizes of each game tournament/contest is displayed in www.smartgamehero.com

2. Game Tournament(s)/Contest(s)

• Smart Game Hero hosts on-going game tournaments throughout the year and the duration of each tournament will be displayed in www.smartgamehero.com. For each tournament, a game title will be released as the tournament game. Subscribers to Smart Game Hero can download the game and play the game to reach the highest rank on the Leaderboard to win the offered prizes. Prizes may differ from one game tournament to the next.

3. How to subscribe to Smart Game Hero portal?

• There are 2 ways to subscribe to Smart Game Hero. Subscription can be via:
  1. Visit www.smartgamehero.com
  2. Game application

4. How to participate in the tournament game?

• Smart Game Hero will announce a game title for each tournament. To participate, a subscriber need to do the following :
  1. Subscribe to Smart Game Hero portal.
  2. Download the game title announced for tournament.
  3. Play the game and upload the score.
  4. Maintain active subscription for the entire campaign period.

5. In game credit – GEM

• GEMs are a virtual currency that can be used to:
  1. Use to open Lucky Chest game
  2. 3 free GEMs will be given every 3 hours for Smart Game Hero subscribers.
  3. 3 free GEMs will be given every 24 hours for non-subscribers.
  4. Alternatively, subscribers have the option to purchase more GEMs to continue with the game play.

6. GEM - Purchase options

• There are 8 packages available for the GEMs purchase for all tournament game(s). A subscriber may choose either one of the following packages based on requirement to continue with the game play and compete.

Package	Price	Number of GEMs
Small Pack	USD 0.99	4 GEMs
Medium Pack	USD 1.99	9 GEMs
Big Pack	USD 3.99	20 GEMs
Bronze Pack	USD 6.99	40 GEMs
Silver Pack	USD 9.99	60 GEMs
Gold Pack	USD 14.90	100 GEMs
Crystal Pack	USD 23.99	200 GEMs
Diamond Pack	USD 32.90	300 GEMs

7. GEMs and Validity

• All GEMs purchased will remain in the Smart Game Hero individual game account that the subscriber created.
  1. It is available for the following tournament game (with same game title) if the current contest had expired.
  2. If the subscriber had unsubscribed from Smart Game Hero portal and re-subscribe (with the same mobile phone account in Smart), the unused GEMs will be available for the following game contest (with same game title).


• Please note that GEMs will be forfeited and reset if the subscriber:
  1. Ports out to another network.
  2. Terminates the mobile subscription with Smart.

8. Can I change my username on the Leaderboard?

• Your username can only be set one time upon submitting your score for the first time

9. Can I upload my Score to the Leaderboard if I'm not a Smart Game Hero subscriber?

• No, if you are not a subscriber, you are unable to upload your score to the Leaderboard.

10. How can I become a Smart Game Hero subscriber?

• You must be a registered Smart prepaid customer in order to join the Tournament.

11. Further feedback and queries

• For all feedback and queries, please email us at cs@smartgamehero.com or drop a message in the feedback box in the portal and game. We will reply within 24 hours during working days.